You can track your order by following the tracking link in your shipping confirmation email or by logging into the Account Page, locating the order in question, and clicking on "Track Package." When available, click on the tracking number next to "Tracking ID" to be taken to the specific tracking link provided by the carrier.

You cannot edit items once an order has been placed. However, you have a 15-minute window to cancel your order after placing it. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Within 15 minutes of placing your order: log in to your account with the same email used to place the order, go to My Orders & Returns, find the order you'd like to cancel, and click "Cancel."

More than 15 minutes since placing your order: you will not see the option to cancel. Our goal is to ship your orders as quickly as possible, and unfortunately, we’re unable to cancel or edit orders more than 15 minutes after they have been placed.

Before placing your order on Miss Silver, you can change the shipping address directly in your shopping cart.

After checkout (within 15 minutes):

Click the Miss Silver logo to leave the shipping confirmation page and navigate back to your main Miss Silver a ccount page.

Go to My Orders 

Scroll down to your order and select Edit Address

Select Add New Address, enter the preferred shipping location and click Next 

Confirm your payment method and Submi

After checkout (outside of 15-minute window):

We unfortunately can no longer change the address. We recommend contacting the final carrier with your tracking number to see if they can reroute your order to another address.

If your package was marked as delivered but you cannot find it, here's what to do:

Wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours.

Check around. In some cases, the package was delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service.

Still missing after 48 hours? If you still have not found the package, please Contact Us.

Please report all packages as missing or lost within 10 business days of the expected delivery date. You can report a package as missing by Contacting Us. If a package is reported as missing > 1 week after expected delivery date, you will be asked to file a claim with the postal carrier.

Delivery times vary depending on the item, shipping method, and destination. To view the most accurate delivery estimate, please add the item to your cart, proceed to checkout, and enter your shipping address. The estimated delivery date will be displayed before placing your order. For Made-to-Order items: These items may have extended delivery times. Expected shipping times are listed on the relevant product page. Please note that these items may be subject to a restocking fee if returned.

We strive to maintain low shipping costs and include basic free shipping on all products.

Miss Silver is a global platform, connecting customers with manufacturers from across the world. Your order could ship from a variety of locations depending on the manufacturer's location.

Miss Silver  currently ships within Canada and the United States, including non-contiguous states

1. Items may be returned for a full refund or exchange within 365 days of the delivery date, provided the following requirements are met: 

2. Refunds can only be issued back to the original payment method if the provider allows refunds within their designated time frame. If a return is processed outside of the payment provider’s refund window, the refund will be issued as store credit instead. For reference, the following providers have restricted refund time limits:

3. PayPal: 180 days

4. Afterpay: 120 days

5. Klarna: 180 days

6. Amazon Pay: 90 days

7. If the return falls outside these time limits, we are unable to refund the original payment method and will issue store credit.

8. The return policy stated during purchase is the one that applies to your order.

9. The following exceptions to the above policy apply:

10. Final sale promotions are not eligible for returns, refunds (including store credit), exchanges, or replacements and cannot be transferred to another order.

11. Customized and limited edition items are considered final sale and are not returnable.

12. All items customized with a logo or private label are final sale and may not be returned or replaced.

Here’s a quick overview of our refund process:

Store Credit: Store credit will be issued once the carrier receives and weighs your return, which can take up to 5 business days.

If a gift card or store credit was used on your order, refunds will be applied to those methods first. If applicable, any remaining balance will then be refunded to your other original form(s) of payment (such as a credit card used to cover a remaining amount).

You’ll receive an email confirmation once your refund is finalized. Please note that once you receive the refund notification, it may take a few days to appear on your credit card.

If we do not receive the return, or if the return was sent using your own shipping label, we are unable to process a refund or exchange unless you are able to provide proof of shipment and receipt through the label's tracking numbers. In cases where we have not received a returned order, if tracking information does not show the item as sent, we will ask that you file a claim with the carrier for a lost package before we can process a refund or exchange.

To create a return, please log in to your Miss Silver account using the same email address you used to place your order. If you don't have an account, you can create one with the same email address.

Once you have created an account, log in to your account and click My Orders on the top navigation bar, which takes you to My Orders & Returns. Scroll to the order you would like to return or replace and Start a Return. If using a mobile device, please click the item you wish to return, then select Return or Replace Items.

Once your return request is submitted, you will receive a confirmation email with a prepaid shipping label to use when dropping off your return. You can also access your return label on your My Orders & Returns page under the order being returned.

Here’s a quick overview of our refund process:

Store Credit: Choosing store credit? Great! We’ll process your refund as soon as the carrier receives and weighs your return. This typically takes up to 5 business days.

Original Form of Payment: If you prefer a refund to your original payment method, it will be processed once your return is received and restocked at our warehouse. This can take an additional 15 business days.

You’ll receive an email confirmation once your refund or exchange is finalized. Please note, once you receive the refund notification, it may take a few days to appear on your credit card.

We are only able to process refunds to your original payment method. We are unable to issue refunds to a different card, different account, or different payment method.

Unfortunately, we are not able to apply discount codes to past orders.

1. Lambskin 小羊皮

Thin fragile leather prone to scratches & water spots.

Clean dust with dry soft cotton cloth; dab stains with leather lotion gently (no hard rub).

Never wash with water; avoid dark denim to prevent color transfer.

Stuff with shoe trees, store in dust bags away from moisture.

2. Calfskin 胎牛皮

Fine smooth, durable lightweight leather.

Condition biweekly with neutral leather cream.

Cover minor scratches with matching leather wax; spray waterproof spray before outdoor use.

Keep away from oil, wine and pigment stains.

3. Patent Leather 漆皮

Shiny coating prone to cracking under pressure.

Wipe dirt with slightly damp microfiber cloth and dry instantly.

Store different colored pairs separately to avoid color sticking.

Only use patent leather polishing cloth; oil-based products will dull the shine.

4. Suede 羊猄麂皮

Napped leather that stains permanently with water.

Maintain weekly with suede brush & eraser (no water at all).

Apply suede waterproof spray before wearing outdoors.

Never wash, use leather cream or alcohol cleaners.

5. Glitter 格利特闪粉

Glitter flakes rub off easily.

Sweep dust lightly with a soft makeup brush; pat dry dirt only, no liquid cleaners.

No scrubbing or impact; store alone to stop glitter shedding.

Not suitable for rainy weather, water causes glitter peeling.

6. Velvet 丝绒

Soft fuzzy material that traps stains easily.

Regularly brush dust with a soft hair brush.

Only dry clean; water leaves permanent watermarks.

Avoid liquids, food and makeup contact; separate from colored fabrics when stored.

7. Fabric 织物

Porous material collects dust and oil fast.

Brush off light dirt dry; treat tough oil spots with fabric dry-clean foam locally.

Do not fully soak; air-dry in shade only. Use whitening spray for white fabric styles.

We're excited to connect with you! Whether you're looking to partner with us, collaborate on content, or have media-related inquiries, please find the appropriate contact information below, and our team will review your request and get back to you as soon as possible.

Partnerships, Media Inquiries, Content, & Bloggers

For any questions or opportunities related to partnerships, media features, YouTube content collaborations, or if you're a blogger interested in working with us, please reach out to our affiliate team at: misssilvershoes6@gmail.com

Social Influencers & Collaborations

Are you a social media influencer or content creator interested in collaborating with us? We would love to hear from you! For inquiries regarding Instagram, TikTok, ShopMy, or LTK collaboration, please contact: misssilvershoes6@gmail.com.

We are always on the lookout for creative partnerships that align with our brand values, so don't hesitate to reach out!